Shipping, Returns & Refund Policy
Shipping
Rug Warehouse offers free shipping Australia-wide on all orders.
Orders are processed and delivered within 2–5 business days.
Returns
We offer free returns within 90 days of delivery.
Items must be unused, unwashed, and in original condition, with original packaging.
Custom-made and final sale items are not eligible for return unless damaged or defective.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after the return is received.
Original shipping costs are refundable.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We will arrange a free return, replacement, or full refund.
How to Start a Return
Contact us through our website to receive return instructions and a prepaid return label.
Returns | Return policy for Bangladesh, Kazakistan China, Malayasia, Indonesia
You might not get your rug , art decor or
acsessories choice right the first time!
That’s why we’ve created a Try it At Home experience and a hassle-free returns process at Rugs Warehouse!
🕒Delivery in 5 days 90-Day Returns
Your return window starts from the day your item arrives at your door. And you have 90 days from that day to return the product back to us.
🧼 Original & Unused Condition
We get it — trying a rug or piece of furniture at home is just like trying on a new outfit. Roll it out, see how it feels, but keep it in pristine condition. If it’s not quite right, just roll it up or pack it back safely and reach out to us saying you have arranged so that we would expect a return from you.
🚚 Returns
Unused goods
Retunr method : By courier
We’ll not handle all the logistics —but once we receive it we take care of the rest . Your purchase was not including the return shipping cost. You need to arrange return freight to us, however you wish. Just want to get the product to our address. No stress, no hidden fees.
🔍 Inspection Upon Return
Once we receive your item, our team will inspect it to ensure it meets the return conditions: unused, cleaned, and in its original state.
💳 Refund
If your item passes inspection, we will be processing the refund within 10 working days . However,you will receive the refund but ttere is 0% restocking fee and 100% refund will be issued to your original payment method. Please allow up to 10 business days your return for processing from the date we receive the inspection result.
🔄 Exchanges
We offer direct exchanges at this time if you wish to exchange equal valued item.Or Simply return your item and place a new order for the piece you’d prefer. Need help choosing? Book a free Styling Consultation with our team!
❗ Received a Damaged or Faulty Item?
We want you to be 100% happy with your purchase. If your rug or furniture arrives damaged or faulty, contact us right away — we’ll make it right and take care of everything at no cost whatsoever.
Important Notes
- Our Returns Centre allows one item per request. Need to return two? Submit two separate return requests.
- Trade customers may have different return conditions — please check with your account manager.
- We cannot accept returns for items that have been used, cleaned, or assembled.
- Faulty items must be returned in original condition and packaging.
- Underlays, bath mats, and clearance items marked ‘NO RETURNS’ are final sale and not eligible for return.
- If you purchase multiple items, our Fair Use Policy applies:
- Returning more than two items is subject to approval and may incur additional fees.
For Playmat Purchases
- Change of Mind: Return within 90 days if the playmat is unopened and in original packaging (including sealed vacuum wrap and attached tags). We cover return shipping.
- Faulty Claim: Inspect your playmat on arrival and report any issues within 48 hours.
- Colour Disclaimer: Colours may vary slightly due to screen settings — returns for colour mismatch are not accepted.
Have questions or need help choosing the perfect piece?
Contact Us 0452 015 926
rugsydney@gmail.com
| Fields | |
|---|---|
return | stringOutput only. Return policy ID generated by Google. |
label | stringThe unique user-defined label of the return policy. The same label cannot be used in different return policies for the same country. Policies with the label ‘default’ will apply to all products, unless a product specifies a return_policy_label attribute. |
countries[] | stringThe countries of sale where the return policy is applicable. The values must be a valid 2 letter ISO 3166 code, e.g. “US”. |
name | stringThe name of the policy as shown in Merchant Center. |
policy | object (The return policy. |
restocking | object (The restocking fee that applies to all return reason categories. This would be treated as a free restocking fee if the value is not set. |
return | enum (The return methods of how customers can return an item. This value is required to not be empty unless the type of return policy is noReturns. |
item | enum (The item conditions that are accepted for returns. This is required to not be empty unless the type of return policy is noReturns. |
return | object (The return reason category information. This required to not be empty unless the type of return policy is noReturns. |
return | stringThe return policy uri. This can used by Google to do a sanity check for the policy. |