This Privacy Policy is designed to be professional, and compliant with the Australian Privacy Act 1988. Since we are operating a warehouse in Camperdown and an e-commerce site, this covers both physical and digital data collection.
Privacy Policy
Last Updated: May 2026
At Sydney Rug Warehouse, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our warehouse in Camperdown or shop with us online.
1. Information We Collect
We collect information to provide better services to our customers. This includes:
- Personal Identifiers: Name, shipping/billing address, email address, and phone number.
- Payment Information: Processed securely via our third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit card details on our servers.
- Technical Data: IP address, browser type, and cookies to improve your shopping experience and site navigation.
- Communication: Details of any inquiries made regarding our rug fringing, restoration services, or product availability.
2. How We Use Your Information
We use the data collected for the following purposes:
- Order Fulfillment: To process transactions, manage deliveries, and provide order updates.
- Customer Support: To respond to inquiries about our modern rugs, restoration services, or technical issues.
- Marketing & SEO: To improve our website content and, with your consent, send promotional offers regarding our rug sales.
- Security: To protect our website and business from fraud or technical malfunctions.
3. Data Sharing and Third Parties
We do not sell your personal information. We only share data with trusted third parties necessary for our operations:
- Delivery Partners: Courier services to ship rugs to your location across Australia.
- Payment Processors: To ensure secure and encrypted financial transactions.
- Service Providers: Technical experts who assist with website maintenance and SEO optimization.
4. Cookies and Tracking
Our website uses cookies to enhance functionality, such as remembering items in your cart. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our WooCommerce store.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate data.
- Opt-out of any marketing communications at any time.
7. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your data, please contact us:
Sydney Rug Warehouse 105 Parramatta Rd, Camperdown NSW 2050 Australia
Comments
Data: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
: Visitor comments may be checked through an automated spam detection service.